Privacy Policy

Please carefully review the terms outlined in our privacy policy, as they explain how we handle and process the personal data of our customers. This policy applies to all activities related to processing personal data, including those associated with our mobile ordering app and online shopping platform (Platform, Service, System) at Banh Mi XO, by company: Banh Mi XO AS, Org.no: 924 060 964, Address: [Olav Vs gate 4, 0161 Oslo] (Seller). The personal data related to customers on our platform includes both those with and without accounts. We process this data in compliance with the prevailing data protection laws of the country in which we operate, as well as the general data protection regulations of the EU (GDPR).

1. Scope and Responsibility:

As the Seller, we are responsible for controlling user data. This data is collected and used for the purpose of delivering purchased items or services through our sales platform.

The system is provided and operated by the Orderverse Tran, 929616855 (Provider). In this document, "we" and "us" refer to both the Seller and the Provider.

1. Information We Collect and Receive:

Your data is processed when you make a purchase on our system. This information may stem from your account registration on the platform. When you request information from the Seller's end, your data is processed to provide details, resolve issues, or respond to queries.

Depending on roles and corresponding responsibilities, we collect and process specific information, including your name, contact details (such as phone number, email), delivery address, chosen payment methods, and other information provided or selected during the purchase process.

The Provider may gather certain customer data, such as IP addresses and browser types, using technologies like cookies during the purchase process.

1. Purpose and Legal Basis for Personal Data Usage:

We may process customer data for various purposes, including managing purchases, ensuring accuracy in orders and deliveries, providing requested information, and preventing misuse of our services.

In compliance with current laws, legal procedures, or to adhere to official decisions, we may provide information about products and services that you've requested or that we believe would interest you.

If you engage in transactions with another Seller using the same platform, your account registration information might be used to facilitate your access to services without requiring you to re-register. The Provider also shares marketing information under its name and as agreed upon.

1. Cookies and Traffic Data:

The Provider employs cookies or similar technologies to collect necessary information for analyzing the effectiveness of the sales platform they offer. This data isn't directly used to identify individuals and helps analyze traffic sources from advertising platforms.

These cookies can be declined through your browser settings while using our service.

1. Data Deletion:

Your data will be deleted when it's no longer necessary for the purposes it was collected. You can contact the Provider to delete your data at any time. If there's an extended period without transactions on the platform, your account and data will be deleted.

Due to legal requirements to retain transaction history for specific periods, we might not have the authority to delete such data, even upon the customer's request.

1. Payment:

We collaborate with various payment partners in the system. These partners handle transactions through payment cards or electronic wallets. Most payment data is encrypted or masked to support your transactions.

1. Third-Party Disclosure:

The Seller and Provider will not disclose your personal data without your permission. However, if there's a merger, acquisition, or assets linked to your data, we will sign confidentiality agreements to protect access rights and information gathered.

1. Communication and Marketing Regulations:

Order status notifications, successful order placements, product feedback, and similar notifications are not considered marketing communication.

When you input your information, agreeing to our terms of use and personal data privacy policy, we may use this data to communicate certain marketing information to you. You have the right to refuse such information by unsubscribing or opting out of tracking links in the information categories on the platform.

1. Age Limitation:

If you're under 16 years old, you're not allowed to provide any personal data on our platform. This is due to existing laws prohibiting citizens under 16 from sharing personal information. Please notify us to delete any information if someone under 16 has performed such an action.

1. Information Security:

We're committed to protecting your privacy. We utilize various technologies and security procedures to prevent unauthorized access or use of your personal information. While we employ modern security measures, no electronic system is entirely secure. We can't guarantee absolute security when connected to our database, and we cannot assure that the information you provide won't be intercepted when transmitted over the internet. Any transmission is at your own risk.

We're not responsible for the content of third-party websites or their handling of personal data. Additionally, we hold no responsibility for any loss or damage resulting from your use of those websites or documents.

1. Your Rights:

You have the right to request the deletion or modification of your personal data held by us. You can object to the processing or request limitations on specific personal data. If you've agreed to receive marketing information, you can withdraw consent at any time by adjusting your profile settings or contacting us. You also have the right to request a copy of your personal data held by us and transfer that data to another service provider. To access your personal information, we may require proof of identity to ensure it's disclosed to the correct person.

Please contact info@ordera.no for any inquiries or feedback on this privacy policy.

1. Policy Updates:

We frequently update our privacy policy based on user feedback, legal changes, or improvements on our end. Any updates will be clearly presented on the relevant sections of the platform.